- We do not charge for our award-winning boutique experience, and appointments are completely free.
- The only exception is our Melbourne, Sydney, San Diego, Boston, Chicago, New York City and London boutiques, where weekend appointments require a booking fee of $50AUD in Australia, $50USD in the US and £30GBP in London. In Sydney, San Diego, New York City and London, the fee applies to both Saturday and Sunday appointments. In Melbourne, Boston and Chicago, it applies to Saturday appointments only.
- We kindly request 5 days' notice if you need to cancel your appointment. This is to ensure your time slot can be offered to a bride on our waitlist.
- No financial information is stored by Grace Loves Lace and all charges and refunds are processed by our booking provider.
Appointment Waitlist – Terms & Conditions
By joining the Grace Loves Lace (“GLL”) appointment waitlist, you acknowledge and agree to the following terms:
- Waitlist Only – No Guaranteed Appointment: Joining the waitlist does not guarantee an appointment. Placement on the waitlist is an expression of interest only.
- Notification of Availability: All brides on the waitlist will be notified if and when an appointment becomes available. Notification may be sent via email, SMS, or other contact details provided at the time of joining the waitlist.
- First In, First Secured Basis: Available appointments will be offered and secured on a first-in basis, determined by the time and date the booking is confirmed by GLL. Availability is not held and may be secured by another customer if not promptly actioned.
- Confirmation Required: An appointment is not confirmed until you receive a formal booking confirmation message from Grace Loves Lace. Until such confirmation is received, no appointment is reserved or guaranteed.
- GLL Discretion: Grace Loves Lace reserves the right to manage, prioritise, amend, or close the waitlist at its discretion, including adjusting appointment availability due to operational requirements.
- Accuracy of Contact Details: It is the customer’s responsibility to ensure contact details are accurate and monitored. GLL is not responsible for missed notifications due to incorrect or unattended contact information.
- No Liability: Grace Loves Lace is not liable for any loss, disappointment, or costs incurred as a result of being unable to secure an appointment from the waitlist.
Sydney Saturday Appointment Fee – Terms & Conditions
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday appointments.
1. Appointment Fee
All Saturday appointments require a $50 AUD appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability.
2. Refund Policy
SYDNEY SATURDAY & SUNDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday and Sunday appointments.
- Appointment Fee
All Saturday and Sunday appointments require an AUD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your AUD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the AUD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday or Sunday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of AUD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
Sydney
Ph: +61 2 9310 2127
Email: sydney@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday & Sunday Appointments
There is no appointment fee for any second Saturday or Sunday appointment you book with us. The AUD $50 fee applies only to your first Saturday or Sunday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
MELBOURNE SATURDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday appointments.
- Appointment Fee
All Saturday appointments require an AUD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your AUD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the AUD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of AUD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
Melbourne
Ph: +61 3 9686 0024
Email: melbourne@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday Appointments
There is no appointment fee for any second Saturday appointment you book with us. The AUD $50 fee applies only to your first Saturday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
LONDON SATURDAY & SUNDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday and Sunday appointments.
- Appointment Fee
All Saturday and Sunday appointments require a GBP £30 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your GBP £30 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the GBP £30 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday or Sunday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of GBP £30 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
London
Ph: +44 20 3487 0000
Email: london@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday & Sunday Appointments
There is no appointment fee for any second Saturday or Sunday appointment you book with us. The GBP £30 fee applies only to your first Saturday or Sunday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
NEW YORK CITY SATURDAY & SUNDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday and Sunday appointments.
- Appointment Fee
All Saturday and Sunday appointments require a USD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your USD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the USD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday or Sunday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of USD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
New York City
Ph: +1 646 484 6468
Email: newyork@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday & Sunday Appointments
There is no appointment fee for any second Saturday or Sunday appointment you book with us. The USD $50 fee applies only to your first Saturday or Sunday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
SAN DIEGO SATURDAY & SUNDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday and Sunday appointments.
- Appointment Fee
All Saturday and Sunday appointments require a USD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your USD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the USD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday or Sunday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of USD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
San Diego
Ph: +1 619 539 7688
Email: sandiego@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday & Sunday Appointments
There is no appointment fee for any second Saturday or Sunday appointment you book with us. The USD $50 fee applies only to your first Saturday or Sunday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
CHICAGO SATURDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday appointments.
- Appointment Fee
All Saturday appointments require a USD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your USD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the USD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of USD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
Chicago
Ph: +1 312 846 6484
Email: chicago@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday Appointments
There is no appointment fee for any second Saturday appointment you book with us. The USD $50 fee applies only to your first Saturday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
BOSTON SATURDAY APPOINTMENT FEE – TERMS & CONDITIONS
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday appointments at our Boston boutique.
- Appointment Fee
All Saturday appointments require a USD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability. - Refund Policy
If you cancel more than 72 hours before your scheduled appointment, your USD $50 fee will be fully refunded.
If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable. - Discount Policy
If you purchase a gown within 7 days of your appointment, the USD $50 appointment fee will be discounted from your gown purchase. - Rescheduling
You may reschedule your Saturday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded. - Payment
The appointment fee of USD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed. - Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at:
Boston
Ph: +1 857 233 4644
Email: boston@graceloveslace.com
The time your request is received determines whether a refund applies. - Second Saturday Appointments
There is no appointment fee for any second Saturday appointment you book with us. The USD $50 fee applies only to your first Saturday appointment. - Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
