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Shipping


COST 

Shipping costs are calculated at checkout based on your delivery destination. 

AUSTRALIA 

If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1-4 business days to arrive and 3-10business daysfor Western Australia. Our Dispatch team will send you tracking information so you can track your package. 

REST OF THE WORLD 

All international orders are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information.  We currently ship to all countries around the globe. 

Dispatch


MADE TO ORDER  

All made-to-order items will be dispatched from our production facility in Australia 6-8 weeks before your wedding date.  

PRIORITY MADE TO ORDER 

Priority-made-to order fall outside our our standard made-to-order timeframes so your gown will be dispatched 2-4 weeks before your wedding date.  

READY TO WEAR (INC. ACCESSORIES)

Ready-to-wear and all other items including occasionwear, jewellery, veils, accessories, shoes and mini will be dispatched 2-3 working days from when you place the order.  

Currencies, Duties & Taxes


Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay. 

Australia
When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).
 
UNITED STATES OF AMERICA 

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State.

UK & EUROPE 

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis. This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT.

The following countries are shipped DDP

Andorra
Belgium
Cyprus
Estonia
Germany
Iceland
Liechtenstein
Macedonia
Netherlands
Portugal
Slovenia
Switzerland

Austria
Bosnia and Herzegovina
Czech Republic
Finland
Greece
Italy
Lithuania
Malta
Norway
Republic of Ireland
Serbia
Spain
Turkey

Belarus
Croatia
Denmark
France
Hungary
Latvia
Luxembourg
Moldova
Poland
Romania
Slovakia
Sweden
Vatican

 

Rest of the world
Orders placed to be shipped to any other Country not listed above are priced in Australian Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.