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Terms of Purchase

BY PURCHASING A GRACE LOVES LACE GOWN YOU UNDERSTAND:


Ready to Wear Gowns

Price: Standard price + £100 Fee 


Your gown will be a made to a standard size: XS- 3XL, shoulder to floor length 155cm 

Dispatched: 3-5 business days (Expect delivery between 7-10 business days) 

Refunds: Kindly note that refunds are unavailable after a purchase is completed. 

 

Exchange/Credit Note: You will be eligible for an exchange or credit note if you change your mind.

  • Customer is responsible for shipping gown to arrive in Australia within 14-21 days 
  • Gown must be in original MINT condition 
  • New gown must be in stock 
  • If exchanging styles, any price difference must be paid before the new gown is shipped 

 

Alterations are the bride's responsibility. Please note that the sample fit and fabric may vary to a brand new gown.

 

 

 

 

 

 

 

 


Made to Order Custom

Price: Standard price + £200 Fee 

Your gown will NOT be made to your exact measurements. It will be made to your measurement ranges which will be provided by your bridal stylist.

Production: Your gown goes into production 6 months prior to your wedding date. 

You are required to lock in your final measurement ranges before the lock in date.  

 

Dispatch: Your gown will be dispatched 6 weeks prior to your wedding date. (Expect delivery between 7-10 business days) 

You can change your gown selection up until the lock in date. If there is a price difference, you’ll be required to pay the balance or receive a credit note for the balance.  

 

  • If you cancel your order:  

0-30 Days from purchase date 

31 days -Lock in date 

After lock in date 

Fee Incurred £200GBP

Fee Incurred £300GBP

No Refund 

 

Alterations are the bride's responsibility. Please note that the sample fit and fabric may vary to a brand new gown.


Made to Order Standard

Price: Standard price 

Your gown will be made to a standard size: XS- 3XL, shoulder to floor length 155cm

Dispatched: 5 months from purchase (Expect delivery between 7-10 business days) 

 

  • If you cancel your gown: 

0-7 Days from purchase date 

8-30 Days from purchase date 

31 Days + from purchase date 

Full Refund 

£200GBP Cancellation Fee 

No Refund 

 

  • If you decide to change your gown: 

0-7 Days from purchase date 

Required to pay the difference if any to the new gown 

8-30 Days from purchase date 

Order cancelled and £200GBP cancellation fee applied to the new order 

31 Days + from purchase date 

No refund and no changes can be made 

 

Alterations are the bride's responsibility. Please note that the sample fit and fabric may vary to a brand new gown. 


Priority Made to Order Custom

Price: Standard price + £500 (MTO & Priority Fee) 

Your gown will NOT be made to your exact measurements. It will be made to your measurement ranges which will be provided by your bridal stylist

Production: Your gown will go IMMEDIATELY into production. 

You must provide ALL required measurements including heel height and cup size at the time of ordering. 

 

Dispatch: Your gown will be dispatched 2-4 weeks prior to your wedding date. 

 

No Cancel/ Change/ Refund 

 

Alterations are the bride's responsibility. Please note that the sample fit and fabric may vary to a brand new gown.

 

 

 

 

 

 

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grace Loves Lace reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Liability

Grace Loves Lace, including our directors, partners, shareholders, employees and other third parties associated with running this website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.  

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of AUD, GBP, EURO, CAD or NZD will be charged in these currencies. All other non-specified currencies are charged in USD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.   

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries. 

Payment Methods

Our payment gateway currently accepts VISA, Mastercard and PayPal. If you would like to use an American Express card, this can be done through PayPal and would require you selecting this option. For our customers in Australia, we offer Lattitude Pay which you can choose to pay fortnightly over 6-24 months. For our US customers, we offer ZIP pay as a payment option, allowing brides to secure their gown on the spot and in 4 x fortnightly instalments. Terms and conditions for this payment method are agreed upon the purchase of the item and with the company that provides the payment agreement.

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank, and we don’t have any control over this fee. It is best to contact your bank if you have any queries.

Currencies, Duties & Taxes

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.   

AUSTRALIA 
When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).  

UNITED STATES OF AMERICA 
Import duties and taxes may be applicable in your country. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority.   

Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State.  

UK & EUROPE 
Import duties and taxes may be applicable in your country. Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis.   

This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT.  
 
THE FOLLOWING COUNTRIES ARE SHIPPED DUTIES AND TAXES PAID (DDP): 

Andorra  
Belgium  
Cyprus  
Estonia  
Germany  
Iceland  
Liechtenstein  
Macedonia  
Netherlands  
Portugal  
Slovenia  
Switzerland 
 
Bosnia and Herzegovina  
Czech Republic  
Finland  
Greece  
Italy  
Lithuania  
Malta  
Norway  
Republic of Ireland  
Serbia  
Spain 

Belarus  
Croatia  
Denmark  
France  
Hungary  
Latvia  
Luxembourg  
Moldova  
Poland  
Romania  
Sweden  
Vatican  

  
REST OF THE WORLD  
Orders placed to be shipped to any other Country not listed above are priced in US Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

Returns, Exchanges & Order Cancellation

Each of our gowns, veils and accessories have individual policies for returns and exchanges, if you have any questions please reach out to our Customer Experience team at cx@graceloveslace.com for support. 


Pre Order Gowns

 

Should you have a change of mind, an exchange or credit note is available within 14 days of receiving your Pre-Ordered Ready to Wear gown. 

To exchange your gown please contact our Customer Experience team at cx@graceloveslace.com 

Once your exchange is confirmed, we must receive your item within 28 days. 

The gown must be returned in original condition, free of makeup, marks and stains. It must not have been worn, altered or washed and all tags must still be attached. 

Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange.

In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

 

Online Sale

All items in our online sale are final. We do not accept returns or exchanges on online sale items. 

 

Occasionwear 

Including Bridesmaids dresses and Grace Mini collections.  

We accept returns and exchanges within 30 days of you receiving your item. Please contact our Customer Experience Team (cx@graceloveslace.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 28 days.   

 The item must be returned in its original condition, free of makeup, marks and stains. It must not have been worn, altered or washed and all tags must still be attached. Exchanges or refunds will only occur after the item has passed quality control and is confirmed it is in its original condition. If your item does not pass our quality control process, we will discuss your options. 

Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange or refund.

 In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).  

 

Accessories  

Including Veils, Shoes, Jewellery (excluding earrings) 

Exchanges, credit notes or refunds are accepted within 30 days of receiving your item. Please contact our Customer experience team at cx@graceloveslace.com to arrange for your item to be exchanged or returned. Once confirmed, we must receive your item within 28 days.

Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Freight costs are confirmed at the time of return approval. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange or refund.

To protect your health and the health of others, we do not accept returns, exchanges or refunds for change of mind on purchases of our earrings.  

In the unlikely event of manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com 

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options.  If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.   

  • A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.   

  • In the event of a manufacturing fault, return postage will be reimbursed by Grace upon receipt and assessment of the Grace item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.   

  • Grace Loves Lace reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 28 days.

Alterations

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (cx@graceloveslace.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made per the intended design and to your size ranges and height, not your exact measurements. 

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Grace are not liable for any costs incurred or responsible for alterations completed by a third party.      

Grace do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).    

 In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Grace including shipping. If you decide not to send your dress back to Grace for any reason, we will no longer be liable. 

Delivery Timeframes

The delivery times provided below are estimates only. Grace Loves Lace will not be held accountable for late deliveries or loss or damage relating to late deliveries.   

  • If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3-10 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.    

  • All international orders are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.   

  • For more information refer to our shipping and delivery policy on the website.

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